Staylogic is the system a hotel runs on. This document is about the app for staff and the core behind it, and it says what is recorded, why, for how long and who can access it.
Who is responsible
The hotel where you work decides what happens with the data and is therefore the controller. GO Delivery builds and manages Staylogic on behalf of that hotel and is therefore the processor. You put questions about your own data to your hotel; we help your hotel with that.
What the app records
- Your account. Your name, your email address, your language, your roles and the hotel or hotels where those roles apply. Your password is stored encrypted and nobody can read it, not even your manager.
- What you do. Every action that changes something goes into the audit trail: who, what, when, and the old and the new value. It is there so that a bill and a shift can be explained, and by design it cannot be changed or erased.
- Photos you take. Only with a fault report on a room, and only the photo you take or choose for it yourself. It goes to the core of your hotel and nowhere else.
- Notifications. If you switch notifications on, the core keeps a key of your device so that it can notify you about your work, such as a new check or a task.
- What waits on the device. If you work without signal, what you did stays on the device until there is a connection again. Then it goes to the core and disappears from the device.
- A request for help. If you ask GO Delivery for help, your name, your question, the hotel and the screen you were on go to GO Delivery support, so that they can help you. The question and the answer stay with your hotel.
What the app does not do
- No location tracking. The app does not ask for that permission and cannot see where you are.
- No contacts, no calendar and no microphone.
- No advertisements, no profiles and no analytics service from another company.
- No selling of data, to anyone.
Guest data
Staylogic also holds data about guests: a name, a stay, a bill. That data belongs to the hotel and is entered by the hotel. You only see what your role needs; what your role may not do is not in your app. A guest who views their own stay does so with a link the hotel gives them, which expires after their departure.
If a guest books on the hotel's site, they enter their name and email address themselves and, if they wish, their phone number and their wishes. If they check in online beforehand, they say what time they will arrive and leave their phone number and the country where they live, and optionally a wish for their room. Staylogic does not ask for a passport number or card details: the front desk sees the passport in person and the guest pays at the hotel. The guest opens their booking with their own link from their confirmation. This data, too, belongs to the hotel and is kept for as long as the hotel needs it for the stay and for its accountability.
A hotel can let another party, such as its channel manager, read or book with its own key. That key gives only what the hotel switches on for it, and the hotel can withdraw it at any time.
Where it is kept
The data is on the Staylogic server that belongs to your hotel, and the traffic between the app and that server is encrypted. Your token, the proof that you are signed in, is kept behind the lock of your own device.
For how long
- Your account remains for as long as you work at the hotel. If you leave, the hotel switches the account off; your name stays in the audit trail with what you have done.
- The audit trail and the lines on a bill are kept for as long as the hotel needs them for its accounting and its accountability.
- A photo with a fault stays with that fault and goes when the fault is cleared out.
Your rights
You may know what has been recorded about you and you may ask for it to be corrected. Because your hotel is the controller, that goes through your hotel. What is in the audit trail cannot be changed: that is the essence of an audit trail. If something is wrong, a line is added that says what was wrong and who established that.
Deletion
If you want your data to be deleted, ask the key user of your hotel or write to privacy@godelivery.sr. The hotel switches your account off. After that you can no longer sign in and your name no longer appears on a work list. What is in the audit trail and on a bill is kept for as long as the hotel needs it for its accounting; that is an obligation of the hotel and not a choice of ours.
Contact
GO Delivery, Paramaribo, Suriname. Write to privacy@godelivery.sr, or speak to the key user of your hotel, who knows the way.